FAQ's

To make shopping with us as simple as possible, we've compiled answers to our most frequently asked questions, covering everything from ingredients and storage tips to ordering, shipping, and customer support. If you can’t find the information you need, our friendly team is always happy to help—just reach out via chat, email or phone and we’ll be glad to assist!

General

Who are Mr Barnaby's?

Mr Barnaby's specializes in 100% natural, hypoallergenic dog treats made in the UK.

Where are your treats made?

All treats are made in the UK and go through a specialized baking process to ensure quality and safety.

Dog Health & Suitability

Are Mr Barnaby's treats suitable for all dog breeds?


Yes! Our natural, hypoallergenic treats are safe and enjoyable for dogs of all breeds and sizes.

What ingredients do you use in your treats?

We use 100% natural ingredients, carefully selected to be safe and nutritious for all dogs.

Can puppies eat your treats?

Yes! Our treats are designed to be gentle on young stomachs (12 weeks+), but always introduce new foods gradually.

Are your treats good for dogs with sensitive stomachs?

Absolutely! We use digestion-friendly ingredients to ensure your pup enjoys their snack without tummy troubles.

Are your treats grain-free?

Yes, our treats are free from grains, artificial preservatives, and additives, making them perfect for dogs with dietary sensitivities.

Can dogs with allergies eat your treats?

Our hypoallergenic treats are carefully crafted to avoid common allergens, but always check the ingredient list if your pup has specific sensitivities.

How should I introduce new treats into my dog's diet?

Start by giving small amounts and gradually increase the portion.

How often can I give my dog these treats?

Treats should be given in moderation as part of a balanced diet. Always follow the feeding guidelines on the packaging and consider your dog's activity level.

How should I store the treats?

To keep them fresh, store them in a cool, dry place in an airtight container.

Ordering

How do I place an order?

You can order quickly and easily by simply browsing our selection of treats, add your favourites to your cart, and proceed to checkout.

Alternatively, call us on 01245 202540 and we'll be happy to take your order over the phone.

Do I need to create an account to order?

No, you can checkout as a guest, but creating an account allows you to track your orders and save your details for future purchases.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay and other secure payment methods.

Can I cancel or change my order after placing it?

If your order hasn’t been dispatched yet, contact us as soon as possible, and we’ll do our best to accommodate your request.

Will I receive an order confirmation?

Yes! You’ll receive an email confirmation with your order details once your purchase is complete.

What should I do if I haven’t received my order confirmation?

Check your spam folder, and if you still don’t see it, contact us so we can assist you.

Can I send treats as a gift?

Absolutely! You can include a gift message at checkout, and we’ll ensure the package arrives beautifully.

Do you have a subscription service?

We’re always looking for ways to make treat time easier—stay tuned for updates on subscription options!

Shipping & Delivery

How long does delivery take?

We aim to dispatch orders as quickly as possible, usually 24 hours after the order has been placed.

We have two shipping services available.

Orders shipped via Royal Mail are sent using their 48 Hour Tracked service.

Order shipped via Yodel are sent using their 3 Business Day Tracked service.

Do you offer free shipping?

Yes! Free UK delivery is available on orders over £39.99.

Which courier do you use?

We ship via Royal Mail & Yodel, ensuring fast and reliable delivery across the UK.

Orders shipped via Royal Mail are sent using their 48 Hour Tracked service.

Order shipped via Yodel are sent using their 3 Business Day Tracked service.

Can I track my order?

Yes! A tracking link will be included in your confirmation email once your order has been dispatched.

What happens if my order doesn’t arrive?

If your order is delayed or missing, please reach out to our customer support team, and we’ll investigate the issue promptly.

Can I change my delivery address after ordering?

If your order hasn’t been dispatched yet, contact us as soon as possible, and we’ll do our best to update your details.

Do you ship internationally?

At the moment, we ship within the UK, but feel free to contact us about international delivery options and we will let you know if we are able to assist.

Customer Support & Returns

How can I contact customer service?

You can reach our friendly team via email at hello@mrbarnabys.co.uk or call 01245 202540.

What if I have an issue with my order?

If you have any order-related enquiries, please include your order number when contacting customer support.

What should I do if I received the wrong order?

If you received an incorrect item, please contact us with your order number, and we’ll resolve the issue promptly.

My order arrived damaged - what should I do?

If your package is damaged in transit, please email us at hello@mrbarnabys.co.uk with photos, and we’ll arrange a replacement or refund.

Can I return or exchange products?

If there’s an issue with your purchase, get in touch with us, and we’ll guide you through our returns process and policy.

Do you have a return policy?

If you experience any issues with your order, contact customer service for assistance.

Do you offer refunds?

Yes, if there’s a problem with your order, reach out, and we’ll review your case to see if a refund or replacement is possible.

How long does it take to get a response from customer service?

We aim to respond to all enquiries within 24 hours, ensuring you get the help you need quickly.

Rewards & Discounts

Do you have a loyalty program?

We offer exclusive discounts and special offers for returning customers. Stay tuned for updates!

Do you offer any discounts or promotions?

Yes! We regularly run special offers and discounts—keep an eye on our website and social media for updates.

How can I find out about upcoming discounts?

Subscribe to our newsletter and follow us on social media to stay informed about exclusive deals and promotions.

Can I use multiple discount codes on one order?

Typically, only one discount code can be used per order, unless otherwise stated.

Do you offer discounts for first-time customers?

Check our website for any welcome offers or first-order discounts that may be available at the time of ordering.

Sustainability & Ethics

Are your products eco-friendly?

Yes! We prioritize sustainability, using responsibly sourced ingredients and recyclable packaging.

Do you support animal charities?

We’re passionate about giving back to the dog-loving community and actively support various animal charities.

Still have questions? We'd love to help—reach out to us!

Email: hello@mrbarnabys.co.uk Telephone: 01245 202540

or click on the chat facility available between 8am - 6pm