Your cart is empty
Already have an account? Log in to check out faster.
Already have an account? Log in to check out faster.
To make shopping with us as simple as possible, we've compiled answers to our most frequently asked questions, covering everything from ingredients and storage tips to ordering, shipping, and customer support. If you can’t find the information you need, our friendly team is always happy to help—just reach out via chat, email or phone and we’ll be glad to assist!
Mr Barnaby's specializes in 100% natural, hypoallergenic dog treats made in the UK.
All treats are made in the UK and go through a specialized baking process to ensure quality and safety.
Yes! Our natural, hypoallergenic treats are safe and enjoyable for dogs of all breeds and sizes.
We use 100% natural ingredients, carefully selected to be safe and nutritious for all dogs.
Yes! Our treats are designed to be gentle on young stomachs (12 weeks+), but always introduce new foods gradually.
Absolutely! We use digestion-friendly ingredients to ensure your pup enjoys their snack without tummy troubles.
Yes, our treats are free from grains, artificial preservatives, and additives, making them perfect for dogs with dietary sensitivities.
Our hypoallergenic treats are carefully crafted to avoid common allergens, but always check the ingredient list if your pup has specific sensitivities.
Start by giving small amounts and gradually increase the portion.
Treats should be given in moderation as part of a balanced diet. Always follow the feeding guidelines on the packaging and consider your dog's activity level.
To keep them fresh, store them in a cool, dry place in an airtight container.
You can order quickly and easily by simply browsing our selection of treats, add your favourites to your cart, and proceed to checkout.
Alternatively, call us on 01245 202540 and we'll be happy to take your order over the phone.
No, you can checkout as a guest, but creating an account allows you to track your orders and save your details for future purchases.
We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay and other secure payment methods.
If your order hasn’t been dispatched yet, contact us as soon as possible, and we’ll do our best to accommodate your request.
Yes! You’ll receive an email confirmation with your order details once your purchase is complete.
Check your spam folder, and if you still don’t see it, contact us so we can assist you.
Absolutely! You can include a gift message at checkout, and we’ll ensure the package arrives beautifully.
We’re always looking for ways to make treat time easier—stay tuned for updates on subscription options!
We aim to dispatch orders as quickly as possible, usually 24 hours after the order has been placed.
We have two shipping services available.
Orders shipped via Royal Mail are sent using their 48 Hour Tracked service.
Order shipped via Yodel are sent using their 3 Business Day Tracked service.
Yes! Free UK delivery is available on orders over £39.99.
We ship via Royal Mail & Yodel, ensuring fast and reliable delivery across the UK.
Orders shipped via Royal Mail are sent using their 48 Hour Tracked service.
Order shipped via Yodel are sent using their 3 Business Day Tracked service.
Yes! A tracking link will be included in your confirmation email once your order has been dispatched.
If your order is delayed or missing, please reach out to our customer support team, and we’ll investigate the issue promptly.
If your order hasn’t been dispatched yet, contact us as soon as possible, and we’ll do our best to update your details.
At the moment, we ship within the UK, but feel free to contact us about international delivery options and we will let you know if we are able to assist.
You can reach our friendly team via email at hello@mrbarnabys.co.uk or call 01245 202540.
If you have any order-related enquiries, please include your order number when contacting customer support.
If you received an incorrect item, please contact us with your order number, and we’ll resolve the issue promptly.
If your package is damaged in transit, please email us at hello@mrbarnabys.co.uk with photos, and we’ll arrange a replacement or refund.
If there’s an issue with your purchase, get in touch with us, and we’ll guide you through our returns process and policy.
If you experience any issues with your order, contact customer service for assistance.
Yes, if there’s a problem with your order, reach out, and we’ll review your case to see if a refund or replacement is possible.
We aim to respond to all enquiries within 24 hours, ensuring you get the help you need quickly.
We offer exclusive discounts and special offers for returning customers. Stay tuned for updates!
Yes! We regularly run special offers and discounts—keep an eye on our website and social media for updates.
Subscribe to our newsletter and follow us on social media to stay informed about exclusive deals and promotions.
Typically, only one discount code can be used per order, unless otherwise stated.
Check our website for any welcome offers or first-order discounts that may be available at the time of ordering.
Yes! We prioritize sustainability, using responsibly sourced ingredients and recyclable packaging.
We’re passionate about giving back to the dog-loving community and actively support various animal charities.
Email: hello@mrbarnabys.co.uk Telephone: 01245 202540
or click on the chat facility available between 8am - 6pm